Customer Service

We're Just a Phone Call Away

 

Our Annuity Specialists are available to assist you Monday through Friday from 6 a.m. to 5 p.m. Pacific time.

These hours may change due to holidays and/or early stock market closings.

Call:

(800) 722-2333 or (949) 219-6840

 

For New York Call:

(800) 748-6907 or (949) 219-6539

 
 

Award-Winning Service

 

The Customer Service department of Pacific Life’s Retirement Solutions Division has received DALBAR awards 38 times since 1997 across all award categories for service to financial advisors, contract owners, and mutual fund shareholders.

Refer to www.DALBAR.com for more information.

The Pacific Life Promise

Read more about the service commitment we provide to you.

 

Submitting Business

 

Pacific Life Insurance Company

Applications with payments and subsequent payments by regular mail:

 

Pacific Life Insurance Company
P.O. Box 2290
Omaha, NE 68103

All other correspondence by regular mail:

 

Pacific Life Insurance Company
P.O. Box 2378
Omaha, NE 68103

Applications with payments, subsequent payments, and other correspondence by express mail:

 

Pacific Life Insurance Company
6750 Mercy Rd, 4th Floor
Omaha, NE 68106

For New York only: Pacific Life & Annuity Company

Applications with payments and subsequent payments by regular mail:

 

Pacific Life & Annuity Company
P.O. Box 2736
Omaha, NE 68103

All other correspondence by regular mail:

 

Pacific Life & Annuity Company
P.O. Box 2829
Omaha, NE 68103

Applications with payments, subsequent payments, and other correspondence by express mail:

 

Pacific Life & Annuity Company
6750 Mercy Rd, 4th Floor, RSD
Omaha, NE 68106

 
 

Wire Instructions

Contact our Annuity Specialists at:

(800) 722-2333 or (800) 748-6907 in NY


Fax Number

 (888) 837-8172 or (800) 586-0096 in NY


Getting Appointed

Learn How to Get Appointed

Questions?

Call (800) 722-2333 or (800) 748-6907 for NY, or email us.


Please do not send an email with your client's contract/account numbers; Social Security number; or with other personal, confidential information.

If you have contract or account-specific questions, please telephone us as we will not provide an answer via email to protect the privacy of this information.

Web Site Comments - Please call (800) 722-2333, for New York call (800) 748-6907 or email if you have any comments, questions, or suggestions on how we can improve this Web site.

Natural Disasters Information - Pacific Life is sensitive to the nature of these events and sympathizes with affected contract owners. We give special consideration to affected contract owners during the recovery process and will follow each state's guidelines for protection in the impacted areas. If you need additional information on impacted areas and what considerations are being given, please contact an Annuity Specialist.

 

Pacific Life, its distributors, and respective representatives do not provide tax, accounting, or legal advice. Any taxpayer should seek advice based on the taxpayer's particular circumstances from an independent tax advisor or attorney.

Pacific Life is a product provider. It is not a fiduciary and therefore does not give advice or make recommendations regarding insurance or investment products.

Pacific Life refers to Pacific Life Insurance Company and its affiliates, including Pacific Life & Annuity Company. Insurance products are issued by Pacific Life Insurance Company in all states except New York and in New York by Pacific Life & Annuity Company. Product availability and features may vary by state. Each insurance company is solely responsible for the financial obligations accruing under the products it issues. 

Variable insurance products are distributed by Pacific Select Distributors, LLC (member FINRA & SIPC), a subsidiary of Pacific Life Insurance Company (Newport Beach, CA) and an affiliate of Pacific Life & Annuity Company. Variable and fixed annuity products are available through licensed third parties.

No bank guarantee • Not a deposit • Not FDIC/NCUA insured • May lose value • Not insured by any federal government agency